Terms of Service
Last Updated: March 17th, 2020
Below is our Terms of Service, and Acceptable Use Policy.
Primed Hosting ("Primed Hosting") agrees to furnish services to the Subscriber, subject to the following ("Terms of Service").
Primed Hosting, the company hereafter referred to as, ("Primed"), ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You").
Use of Primed Hosting Service constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service").
All provisions of this contract are subject to change from time to time at the discretion of Primed Hosting. Subscriber understands that change to the ToS by Primed Hosting shall not be grounds for early contract termination or non-payment.
By accepting to these terms you indicate that you also agree to the Minecraft End User License Agreement.
Refund and Disputes
Servers are eligible for full refunds within seven (1) twenty-four (24) hours of the creation of the server in our database. This point is not marked by the time at which your initial payment is processed and may differ by several hours or days. Refunds cannot be requested without probable cause. As dedicated servers require explicit provisioning, we are not able to provide refunds on these orders. Services purchased via PaySafe are only refundable via account credit. (All completed server upgrade orders are final and not refundable.)
Any service purchased with a promotional code is not eligible for refund.
Payments sent automatically are eligible for a 100% refund of the renewal amount within one (1) day of the payment being sent. Refund requests between two (2) and five (5) days after the automatic payment may receive a 50% refund of the renewal amount. Automatic payments are not eligible for refunds.
We may require additional information in order to process any refunds. After receiving a refund request, we will reach out via e-mail to confirm. If a confirmation is not received, we are not responsible for any subsequent charges or late issuance of the refund.
Service cancellations must be placed via the Request Cancellation area in our client panel. Cancellation requests may also be submitted to [email protected]
or via our contact form.
The client will have the option to specify an immediate service cancellation or a cancellation at the end of the billing period for the service in question. Immediate cancellations are permanent and cannot be aborted. A cancellation request does not guarantee a refund - a refund must be explicitly requested and is subject to our Refunds and Disputes policies. When experiencing high sales volume, services set to cancel at the end of the billing period may be terminated up to seven (7) days early if the service remains unused.
Primed Hosting does not have access to any client's PayPal account. However, it is the client's responsibility to ensure any active PayPal subscriptions to Primed Hosting are cancelled via their PayPal. Therefore, we cannot and will not be responsible for unintended payments made via the automatic payment subscription service. Any and all automatic subscription payments are not eligible for a refund.
Liability Limitation and Exclusion
Primed Hosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including but not limited to that of unauthorized access to our server systems or any other loss of data. Primed Hosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time.
Primed Hosting is not responsible for any actions taken place in or on our game servers themselves. The sole role of Primed Hosting is to provide server connectivity.
Primed Hosting is not responsible for any damage, alterations or actions taken by an additional user account. Additional user accounts are added at the sole discretion of the client.
Primed Hosting is not responsible for any automatic payment made to us through PayPal or any other gateway. It is the clients responsibility to cancel any active PayPal, any automatic payments made are not eligible for a refund or reimbursement of any kind.
Primed Hosting is not responsible for the public release of any mod pack(s), plugin pack(s), mod pack setup(s), or plugin setup(s) that have been created. If a client chooses to publicize any pack or setup created by Primed Hosting, it is then the client’s responsibility to contact each author for permission to distribute the mods and plugins included.
Primed Hostingis not liable for any changes made outside of the initial server configuration. We also reserve the right to refuse support for 3rd party software that is not included in the original server setup by Primed Hosting.
Due to regulations, if you activate an affiliate account and share your affiliate link you must ensure that you have a clear and conspicuous disclosure of your relationship with Primed Hosting. For more information on how to comply with these new regulations, please visit the link here.
Any and all warranties are void if the pack or setup is removed from the server.
Extended Modpack Support - Any modpacks installed by the use of the Extended Modpack Support addon will continue to be supported by Primed Hosting as long as the pack remains on the server in an unmodified state. If the modpack installation is removed from the server, the setup cannot be performed again without purchasing the addon once more. More information regarding any requirements can be found here.
Create-A-Modpack Setup - Any modpacks installed by the use of the Create-A-Modpack Setup addon comes with a 6 day warranty period that starts from the time the Create-A-Modpack Setup is complete. If a client has any issues (bugs) within that 6 day period, the client must reply to their original Create-A-Modpack Setup ticket so that Primed Hosting can resolve any issues. The Create-A-Modpack Warranty is void should the modpack be deleted from the server.
The Create-A-Modpack addon has 1 day (of the 6 day warranty) to make changes in the form of adding or removing any mod(s) ONCE. This means that after 24 hours of a completed setup, we can no longer add or remove mods from the modpack. More information regarding any requirements can be found here.
Plugin Setup - Any plugins installed by the use of the Plugin Setup addon comes with a 24 hour warranty grace period that starts from the time the Plugin setup is complete. If a client wished to make any changes within that 24 hour period, the client much reply to their original Plugin Setup ticket so that Primed Hosting can resolve any issues.
BungeeCord Setup - Any servers or plugins installed by the use of the BungeeCord Setup addon comes with a 24 hour warranty grace period that starts from the time the BungeeCord setup is complete. If a client wished to make any changes within that 24 hour period, the client must reply to their original BungeeCord Setup ticket so that Primed Hosting can resolve any issues.
Any support requests required for products from Primed Hosting shall be submitted through the billing system via tickets. A ticket may be submitted at https://primedhosting.com/clients/submitticket.php. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.
Unmanaged VPS Option
With our VPS comes an option by default for an unmaged VPS, this means we are not liable to provide any support for you VPS. We are how ever liable to make sure your VPS is able to run. Although support for coding, os installs, program setups, we do not provide support for. You are expected to be able to run and control your VPS.
Managed VPS Option
Primed Hosting VPS Support will assist you in installing OS, Basic Support such as closing and opening ports, Pterodactyl Install, securing your server. We will also assist with other VPS needs. Although who hold the right to deny a request for any reason.
By starting a chat with a support representative, you agree to the following terms of service:
Breaching any of these terms will result in the Live Chat privilege being revoked from the client either temporarily (up to 72 hours) or permanently. We reserve the right to revoke access to Live Chat at our discretion.
Name and Email
All clients must use the email address and name associated with their account to use the Live Chat system.
Harassment and Threats
Using Primed Hosting’s Live Chat system to transmit any material that harasses another person, including but not limited to Primed Hosting and/or its staff and partners, profanity, threats and destruction of property are forbidden and may result in Live Chat privileges being revoked.
Level of Support
The Live Chat system is to be used for informational purposes only. Primed Hosting cannot guarantee the resolution of any issue you may have with our services during your session, even if you have purchased add-ons such as Premium Support, Mod Support or Plugin Setup.
Some issues can only be handled through a support ticket. The support representative will direct you to the appropriate department if it is required.
Support agents are prohibited from coming onto your server to help resolve issues while you are in the Live Chat system.
Primed Hosting can only offer support for the services that it provides and only to the client who purchased the services.
Security and Verification
There are certain aspects where due to the lack of verification, the user must submit a ticket with the billing account associated with the product in question. This must be done to verify that you are the account owner.
While we offer instant database creation from our Multicraft panel, you need to understand that our databases are provided as a free service. Because of this we do not hold any liability for MySQL data loss or corruption. By using a database provided by Primed Hosting, you understand that we reserve the sole right to terminate it if we deem it necessary. Additionally, our MySQL service is not to be used for personal use, this is not limited to but includes the usage of MySQL for private websites, and other non-server uses.
Primed Hosting cannot guarantee that all promotions and promo codes will remain operational at all times.
Primed Hosting may have to change our pricing of certain services. We hold the right to change any or all service prices without notification.
Primed Hosting retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies.
Primed Hosting regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the fullest extent of the law. By purchasing a server from Primed Hosting you permit us to modify your server, this includes, but is not limited to, changing plugins, updating Bukkit and other tasks related to running a Minecraft server.
Any verbal or written threats to compromise our server systems or any other equipment owned by Primed Hosting will be taken seriously and will result in further investigation and potentially litigation. Upon cancellation of payments to Primed Hosting your server will be suspended. Files will be kept as long as possible after termination or suspension; however the guaranteed amount of time is unspecified. Primed Hosting retains the sole right to stop, start, and modify your server.
While we offer unlimited bandwidth and space to our customers we reserve the right to remove excessive file(s) such as large logs, redundant backups, or other files they may impact the node. This policy is in place to protect our users, since full disks (SSDs) can, and will, cause corruption of many files on the drive.
Reseller Web Hosting and Web Hosting both unlimited plans are set to a soft cap of 50Gb for disk space.
If we find your server using any sort of system to bypass limits put on your server (such as slots or RAM amount) your server is subject to being terminated without refund.
Additionally, we reserve all rights to terminate your server or service upon any violation of these terms, or any other basis if deemed needed.
AUP ( Acceptable Use Policy )
Primed Hosting services may not be used for illegal purposes or in support of illegal activities.
Primed Hosting reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong doing.
Use of the Primed Hosting services to transmit any material (by e-mail, uploading, posting or otherwise sharing) that threatens or encourages bodily harm or destruction of property.
Use of the Primed Hosting services to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.
Forgery or Impersonation
Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.
Use of Primed Hosting service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes" and "chain letters."
Use of the Primed Hosting service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Primed Hosting or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Primed Hosting account is subject to immediate termination and further investigation.
Network disruptions and unfriendly activity:
Use of the Primed Hosting service for any activity which affects the ability of other people or systems to use Primed Hosting Services or the Internet. This includes "Denial of Service" (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. Primed Hosting will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.
Fraud involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offenses will be investigated.
Third-party Links, Sites and Services
Our Products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by Primed Hosting. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from Primed Hosting, you do so at your own risk and you agree that Primed Hosting will have no liability arising from your use of or access to any third-party website, service, or content.
FTP Migration Tool / Server Importer
By using the FTP migration tool ("Server Importer"), the client agrees that they are the owner of the data that is being transferred to Primed Hosting's systems. Further, the client authorizes Primed Hosting to connect to the specified server and download data on behalf of the client.
Primed Hosting does not permanently store any details pertaining to connection to the FTP systems. Any details that are stored are temporary in nature and automatically deleted upon completion of the transfer.